Shipping policy
Shipping Policy
Thank you for shopping with EXEN. Please review the information below for details about order processing, shipping destinations, delivery estimates, and shipping-related policies.
Order Processing
Orders are typically processed within 24 hours of purchase unless otherwise stated. Processing times do not include weekends or holidays.
Please note that processing times may be extended during periods of high order volume, holidays, or unforeseen shipping delays.
Shipping Locations
EXEN currently ships to the following destinations:
- United States
- Canada
At this time, we do not offer shipping to other countries.
Shipping Rates
Shipping rates are calculated at checkout based on the destination, package weight, and selected shipping method.
Delivery Times
Delivery times vary depending on the shipping carrier and destination. Estimated transit times provided at checkout are for reference only and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email that may include tracking information, when available.
International Duties and Taxes
Orders shipped to Canada may be subject to import duties, taxes, customs fees, or brokerage charges. These charges are the responsibility of the customer unless otherwise stated at checkout.
Shipping Delays
EXEN is not responsible for delays caused by carriers, customs processing, weather, or other circumstances outside of our control.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. EXEN is not responsible for orders shipped to incorrectly entered addresses.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can assist in reviewing the issue.
Contact Information
For any questions regarding shipping or your order, please contact us at support@exen.sh.